Shipping Policy
Shipping cost
Free shipping on all order.
Estimated delivery time based on customer locations
All Destinations:
USA: Estimated delivery time for free shipping is 5-12 business days,
Priority Express Shipping: 4-7 days
Other countries/regions: Free shipping is 5-12 days.
(Our products are mainly stored in US warehouses)
If some products are out of stock, we will ship from overseas, which generally requires 15 days for delivery.
Where does Cerenne deliver?
USA: We ship to all states in the US (including Washington D.C.) Monday through Friday (excluding public holidays). Please note that we do not ship to APO/FPO/DPO addresses.
UK: We ship to all regions of the UK Monday through Friday (excluding public holidays).
Germany: We ship to all regions of Germany Monday through Friday (excluding public holidays).
Australia: We ship to all regions of Australia Monday through Friday (excluding public holidays).
We ship to all other regions Monday through Friday (excluding public holidays).
How can i track my order?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
What should I do if the delivery is delayed/What if my package is lost
Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:
A, Maintain communication with the our service
The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.
B. Track your goods in real time
When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.
About cancel your order
You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!
If you have any question,
You can contact us directly: cerenneshop@gmail.com
